Content Removal & DMCA Policy

Effective June 9, 2026

Last updated: June 9, 2026.

Hello.Vault (operated by Deep Creator Inc., DBA Hello.io, Texas, USA) takes content complaints seriously. This policy explains how to request removal of content that infringes your copyright, depicts you without your consent, or otherwise violates the law or our rules — and what happens after you do.

1. Quick reference

Copyright (DMCA): email legal@itshello.io with a complete notice (Section 3). Acted on promptly, normally within 7 business days.
Non-consensual intimate imagery (NCII): email legal@itshello.io with subject “NCII Removal” — fast-tracked, removed within 48 hours (Section 8).
CSAM or trafficking: removed immediately on detection or report and reported to NCMEC and law enforcement (Section 9).

2. Designated DMCA agent

Deep Creator Inc. complies with the Digital Millennium Copyright Act (17 U.S.C. § 512). Our designated agent for copyright notices is:

DMCA Agent, Deep Creator Inc. (DBA Hello.io)
Texas, USA
Email: legal@itshello.io (subject line: “DMCA Notice”)

3. Filing a DMCA takedown notice

To be valid under 17 U.S.C. § 512(c)(3), your notice must include:

Identification of the copyrighted work you claim is infringed (or a representative list if multiple works are covered).
The full URL(s) of the infringing material on Hello.Vault, with enough detail for us to locate it.
Your name, mailing address, telephone number, and email address.
A statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law.
A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.
Your physical or electronic signature.

Incomplete notices may not be actionable; we will tell you what is missing where the law permits.

4. What happens after a valid notice

We acknowledge receipt within 24 hours, expeditiously remove or disable access to the identified material (normally within 7 business days, often much sooner), notify the creator who posted it, and provide them a copy of your notice. Repeat or large-scale notices may also trigger account-level action under our repeat-infringer policy.

5. Counter-notice

If your content was removed and you believe the removal was a mistake or misidentification, you may send a counter-notice to legal@itshello.io containing:

Identification of the material removed and the URL where it appeared.
A statement under penalty of perjury that you have a good-faith belief the material was removed as a result of mistake or misidentification.
Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the federal district court for your district (or, if outside the US, any judicial district in which Deep Creator Inc. may be found) and that you will accept service of process from the person who filed the original notice.
Your physical or electronic signature.

6. Restoration after a counter-notice

We forward valid counter-notices to the original complainant. Unless they notify us within 10 business days that they have filed a court action seeking to restrain the alleged infringement, we may restore the material in 10 to 14 business days after receiving the counter-notice, as the DMCA provides.

7. Repeat-infringer policy

We terminate, in appropriate circumstances, the accounts of users who are repeat infringers. As a guideline, accounts that accumulate multiple substantiated takedown notices that are not resolved by valid counter-notices face escalating action: warning, selling restrictions, and termination. We may terminate on the first offense for willful, commercial-scale infringement, and we may decline to do business with previously terminated infringers.

8. Non-consensual intimate imagery — fast track

If intimate or sexually explicit content on Hello.Vault depicts you (or someone you are legally authorized to represent) and you did not consent to its publication, email legal@itshello.io with the subject “NCII Removal” and include the URL(s), a description of the content, and enough information for us to verify you are the person depicted or their authorized representative. You do not need to provide a copyright claim or any legal citation. We will:

Remove the content within 48 hours of a verifiable request, consistent with the federal TAKE IT DOWN Act, and make reasonable efforts to remove identical copies.
Not require you to interact with the creator who posted it.
Treat your identity and report as confidential.
Suspend or terminate the posting account where the violation is confirmed, and cooperate with law enforcement on request.

Withdrawal of consent counts: if you previously consented to distribution but have revoked that consent, tell us and we will process the request under this section.

9. CSAM, trafficking, and other illegal content

Reports of child sexual abuse material, sex trafficking, or other illegal content are acted on immediately, with no notice-and-counter-notice process. The content is removed, preserved as legally required, and reported to the National Center for Missing & Exploited Children (NCMEC) and law enforcement, and the account is permanently terminated. Report this material to abuse@itshello.io or legal@itshello.io — or directly to NCMEC at CyberTipline.org.

10. Other removal requests

You may also request removal of content that impersonates you, discloses your private information (doxxing), infringes your trademark, or otherwise violates the law or our Terms of Service. Email legal@itshello.io with the URL(s), a description of the issue, and your contact information. We acknowledge within 24 hours and act on valid requests within 7 business days.

11. Misrepresentation and bad-faith requests

Under 17 U.S.C. § 512(f), anyone who knowingly materially misrepresents that material is infringing — or that it was removed by mistake — may be liable for damages, including costs and attorneys' fees. Bad-faith or fraudulent removal requests may result in termination of the requester's account and referral to law enforcement.

12. Contact

Deep Creator Inc. (DBA Hello.io), Texas, USA. All removal requests, DMCA notices, and counter-notices: legal@itshello.io.