Terms of Service

Last updated: June 9, 2026.

These Terms of Service (“Terms”) are a binding agreement between you and Deep Creator Inc. (DBA Hello.io), a United States company headquartered in Texas (“Hello.Vault,” “we,” “us”). They govern your access to and use of Hello.Vault at hellovault.itshello.io. By creating an account, making a purchase, or otherwise using the service, you agree to these Terms and to our Privacy Policy. If you sell content through Hello.Vault, the Creator Terms also apply. If you do not agree, do not use the service.

1. The service and our role

Hello.Vault lets creators upload digital files, set prices, and sell them through shareable links and storefronts. Buyers pay via Stripe (card, Apple Pay, and other supported methods) and receive a download or ongoing access. Hello.Vault provides the platform and payment infrastructure; the content itself is created and sold by independent creators. Except where law requires otherwise, the sale contract for content is between the buyer and the creator, and we are not a party to it.

2. Eligibility and age requirements

• You must be at least 18 years old to create an account or make a purchase.
• Some creators sell adult (18+) content. You must be at least 18 — and the age of majority where you live — to access, purchase, or view adult content, and you may be asked to confirm or verify your age before doing so.
• You may not use the service if you are barred from doing so under applicable law, including US sanctions and export-control laws.

3. Accounts and security

You are responsible for the accuracy of your account information, for keeping your credentials confidential, and for all activity under your account. Notify us immediately at security@itshello.io if you suspect unauthorized access. We may refuse, suspend, or reclaim handles that infringe rights or mislead others.

4. Purchases and payment

All payments are processed by Stripe. We never see or store your full card number. Prices are set by creators and shown before checkout, together with any applicable taxes. When you complete a purchase, you authorize the charge to your selected payment method. A receipt is emailed to the address you provide. You agree to provide accurate billing information and to use only payment methods you are authorized to use.

5. Refunds

Because purchases deliver digital goods immediately, all sales are generally final and non-refundable once the content has been delivered or accessed, except: (a) where a refund is required by applicable law; (b) where the content was materially misrepresented or never delivered; or (c) in cases of confirmed fraud or unauthorized use of your payment method. Individual creators may offer more generous refund policies on their own storefronts. To request a refund, contact the creator first; if unresolved, email legal@itshello.io within 14 days of purchase.

6. Subscriptions

Some creators offer monthly fan subscriptions. Subscriptions renew automatically each billing period until canceled. You can cancel at any time from your account settings; cancellation takes effect at the end of the current billing period, and you keep access until then. We do not provide prorated refunds for partial periods except where required by law. If a creator leaves the platform or their account is terminated, active subscriptions are canceled and any unused full periods already paid will be refunded.

7. Chargebacks

If you believe a charge is wrong, contact us before disputing it with your bank — most issues are resolved faster that way. Initiating a chargeback on a legitimate, delivered purchase is a violation of these Terms, and we may suspend accounts that abuse the dispute process while honoring your statutory rights.

8. Your license to purchased content

Buying a file gives you a personal, non-exclusive, non-transferable license to download and use it for your own personal use, unless the creator grants broader rights in writing. You may not redistribute, resell, publicly post, or share purchased content or download links, and you may not circumvent download limits, expirations, or passwords.

9. Acceptable use

You agree that you will not:

• Upload, sell, purchase, or solicit any illegal content, including child sexual abuse material (CSAM) — for which we have zero tolerance and report to NCMEC — or any non-consensual intimate content.
• Upload content you do not own or are not licensed to distribute.
• Use the service for fraud, money laundering, malware distribution, phishing, or spam.
• Scrape, probe, overload, or attempt to circumvent the security or access controls of the service.
• Misrepresent your identity or age, or help anyone under 18 access adult content.
• Violate applicable laws, including export controls, sanctions, and consumer-protection laws.

10. Content and intellectual property

Creators retain ownership of the content they upload. Hello.Vault and its software, design, and branding belong to Deep Creator Inc. and are protected by intellectual property laws; these Terms grant you no rights in them beyond ordinary use of the service. If you believe content on Hello.Vault infringes your copyright or depicts you without consent, follow our Content Removal & DMCA Policy.

11. Fees

Buyers pay the listed price plus applicable taxes. Creators pay platform fees described in the Creator Terms (10% standard, 5% on Pro, 3% on Business, plus Stripe processing fees). We may change fees with at least 30 days' notice.

12. Third-party services

The service depends on third-party providers including Stripe (payments), Vercel (hosting and storage), Neon (database), and Resend (email). Your use of Stripe's checkout is also subject to Stripe's terms. We are not responsible for outages or acts of third parties beyond our reasonable control.

13. Suspension and termination

We may suspend or terminate your account, remove content, or restrict features if you materially violate these Terms, create legal or fraud risk, or if required by law or our payment partners. For violations involving CSAM or non-consensual content, termination is immediate and permanent. You may close your account at any time; provisions that by their nature should survive (payment obligations, disclaimers, liability limits, dispute terms) survive termination.

14. Disclaimers

The service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free, or that any content sold by creators is accurate, lawful, or fit for your purposes.

15. Limitation of liability

To the maximum extent permitted by law, Deep Creator Inc. and its officers, employees, and suppliers will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill. Our aggregate liability for all claims relating to the service is limited to the greater of (a) the fees you paid to us in the 12 months before the claim arose, or (b) USD $100. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

16. Indemnification

You agree to indemnify and hold harmless Deep Creator Inc. from claims, damages, and expenses (including reasonable attorneys' fees) arising from your content, your use of the service, or your violation of these Terms or applicable law.

17. Governing law

These Terms are governed by the laws of the State of Texas, USA, without regard to its conflict-of-laws rules. Where a dispute is not subject to arbitration, it will be resolved exclusively in the state or federal courts located in Texas, and you consent to their jurisdiction.

18. Disputes and arbitration

Before filing a claim, you agree to contact us at legal@itshello.io and attempt to resolve the dispute informally for 30 days. If that fails, any dispute arising out of these Terms or the service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in Texas (or conducted remotely where the rules allow). You and Hello.Vault each waive the right to a jury trial and to participate in a class action. Either party may instead bring an individual claim in small claims court, and either party may seek injunctive relief in court for intellectual property infringement or misuse of the service. You may opt out of this arbitration agreement by emailing us within 30 days of first accepting these Terms.

19. Changes to these Terms

We may update these Terms from time to time. For material changes we will give at least 14 days' notice by email or in-product notice. Continued use after the effective date constitutes acceptance. If you do not agree to a change, stop using the service and close your account before the change takes effect.

20. Miscellaneous and contact

These Terms, the Privacy Policy, and (for sellers) the Creator Terms are the entire agreement between you and us regarding the service. If any provision is found unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger or sale. Questions: legal@itshello.io — Deep Creator Inc., Texas, USA.